Release the power button when the Microsoft logo screen appears. Press and hold your Surface’s power button for about 20 seconds. This method applies to the Surface Pro 5 (or newer), Surface Book 2 (or newer), and any Surface Laptop, Surface Go, or Surface Studio model. The steps to force a shutdown vary depending on your Surface model. If you simply want the cheapest device, the Microsoft Surface Go wins easily. Close all open applications, so you don’t lose unsaved data. Force Shutdown and Reboot Your Surfaceįorcefully shutting down your Surface can resolve issues with malfunctioning hardware components-camera, microphone, USB ports, etc. You can temporarily disable the antivirus, just to be sure.ĥ. If you use an antivirus, review its settings, and ensure it isn’t stopping apps from accessing your Surface’s camera. Surface Go 2 keeps the same thin, lightweight design, but now offers a larger 10.5-inch PixelSense display, improved battery life and a model with up to 64 faster performance than the original with 8 th Generation Intel® Core M options for the first time. Some third-party antivirus or malware protection software have settings that can block an app’s webcam access. Enabling this option grants camera access to applications installed outside the Microsoft Store.Ĥ.
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